ORDERING

Placing an Order
All orders should be placed through the online webshop. Three Hearts Home utilizes the widely used and trusted Shopify platform to ensure the safety of your personal information. Please see the privacy and security section for more information.

Method of Payment
Three Hearts Home accepts only the following forms of payment: VISA, MasterCard, American Express, Discover, and PayPal. Please DO NOT send personal checks or cash with your order.

Order Status
If you would like to check on the status of your order, simply log in to your Three Hearts Home account. Here you will find information about your current order and your order history. You will receive an email confirming your order once it is placed, and an email notifying you when your order has been fulfilled and is on its way to you. This fulfillment email will contain information allowing you to track your shipment.

SHIPPING

Local Pickup
We are now offering a new "shipping" option! Instead of paying for shipping, select the Local Pickup option under the Shipping section at checkout, and come see us at our Somerville store at 87 W. Main Street in Somerville New Jersey during our normal hours to retrieve your new treasures!

If you choose this option, you must pick up your order within 72 business hours.  Please refer to our Hours and Location page for our current business hours.  If you have not picked up your order within this time period, we will refund your purchase and reshelve the products in your order. We understand unexpected circumstances arising, so if you are unable to make it to the shop during this period, please email us at sales@threeheartshome.com to discuss options!

Procedures
Three Hearts Home makes every effort to ship all orders within 48 business hours (Mon-Fri). While we endeavor to maintain inventory stock on all items, on occasion some pieces may be backordered. In this case, you will be notified, and backordered items will be shipped to you immediately upon receipt. Note that shipping times may vary during peak seasons.

Orders are shipped primarily by via FedEx Ground. Many items will be drop-shipped directly from our vendors. The product descriptions for these items will include information we have gained from the vendor regarding their shipping policies. Three Hearts Home is not responsible for delays on drop-shipped orders. If your item does not arrive as expected, contact us at info@threeheartshome.com, and we will communicate with the vendor regarding your order. Orders shipping to Hawaii and Alaska will incur additional shipping charges above the listed shipping rate. Please email info@threeheartshome.com or for more information. At this time, we do not ship internationally. We do not ship to PO boxes; please provide a physical shipping address for your order.

Shipping Rates

Order Amount Shipping
up to $5 $2.00
$5.01 to $15 $5.00
$15.01-$30 $7.00
$30.01-$50 $9.00
$50.01-$65 $15.00
$65.01-$85 $18.00
$85.01-$100 $22.00
$100.01+ FREE