Three Hearts Home makes every effort to ensure your order arrives in as-advertised condition. Most of our merchandise is handcrafted, making each piece unique. Please note that slight variations in size, color, form and finish are expected and add to the individuality of each piece. Bubbles in the glass are normal, and iron pieces will weather if placed outside. If you are unhappy with the condition of your product when it arrives, please refer to our policy for Returns and Exchanges. Thank you!