Returns, Exchanges & Cancellations
DAMAGED, DEFECTIVE, INCORRECT, or INCOMPLETE ORDERS
As most of our merchandise is handcrafted differences in color, form and finish are expected and add to the individuality of each piece. If your order is delivered damaged, defective, incorrect or incomplete, please notify us within 3 days from the date of receipt. This will ensure complete replacement of the damaged, defective, incorrect or missing items at no additional cost to you. Alternatively, you may choose to receive a full credit or refund of the total purchase price. All damaged, defective or incorrect items authorized for return must be packaged in their original shipping carton with the enclosed packing slip. A return authorization from Three Hearts Home is required. Please see below for details on obtaining this authorization.
Returning an item is easy. Contact firstname.lastname@example.org to request a return authorization for the items you wish to return (see below for more information about return authorizations). To receive a full credit/refund of the purchase price, items should be returned in unused/unopened condition with original packaging along with the enclosed packing slip, within 30 days from the date of delivery. Shipping costs are non-refundable and return shipping is the responsibility of the customer, except in the case of damaged or defective goods. We suggest insuring/and or tracking your package, as Three Hearts Home is not responsible for lost returns. Credit will not be given for returns made without authorization or past the 30 day limit. All discounted items are final sale.
If you received a gift and would like to exchange it, please follow the same procedures listed above. You will be given store credit, which you have 90 days to redeem.
As stated above, and authorization is needed in order to return merchandise for any reason. Please email email@example.com, and include your order number, the item(s) you wish to return, and the reason(s) for return. If you are returning a gift and do not have the original packing slip, please indicate this in your email. After your request for authorization is reviewed, you will be sent an authorization number via email. Please write this number on your original packing slip in the space provided, and include it with the items being sent for return. If you are returning incorrect, damaged or defective goods, you will also be emailed a prepaid shipping label. If you are returning merchandise for any other reason, shipping is your responsibility, and you are free to use the shipping method of your choice. We recommend insuring and tracking your package, as Three Hearts Home is not responsible for lost returns.
Our DIY Workshops are each unique and materials are purchased specifically for each new project. Because of the limited number of available seats and cost of materials which are purchased in advance, full refunds can not be given within 5 days of the scheduled class. And cancellations within 5 days of the class will be given a 50% refund. No-shows on the day of the class are not eligible for a refund